ICS Quality Strategy

The Quality Principles of the Hertfordshire and West Essex Integrated Care System

The development of the 5 local Quality Principles for the Hertfordshire and West Essex Integrated Care System occurred following a Quality Strategy event attended by each of the below organsiations, as well as members of our population. These build on the National Quality Board’s Principles and are tailored to the needs of our system.   

  1. Developing, providing and co-designing services which are person centred
  2. To effectively collaborate across organisations to continually improve care

  3. To create a healthy and positive environment for our population and workforce

  4. To use information and technology in the best possible way

  5. To ensure the services we provide are accessible and  available to everyone

The Integrated Care System will be working together to set out how each of the Principles will be measured throughout 2023-2034 so we can understand how well we are performing and where further opportunities for improvement can be made.

Developing, providing and co-designing services which are person centred
Collectively working with our people to develop an environment where learning, transparency, openness and a true person-centred approach is taken in both the planning and delivery of care.

High Level Principle Outcome – Feedback from our population which tells us they feel involved in the care process and feel empowered to share their ideas and desired outcomes with a health or social care professional. Increased number of co-produced pathway re-design of services.

To effectively collaborate across organisations to continually improve care
To meaningfully and effectively communicate and work with colleagues across the Integrated Care System to join up care and improve together without organisational boundaries

High Level Principle Outcome – By listening to each other and working together to continually learn to improve the planning and delivery of care, improvements will be seen in the safety of our people and also their experiences. Establishing and creating environments where all parts of the system have a voice though both formal and informal meetings, groups and other mechanisms.

To create a healthy and positive environment for both staff and patients to provide and receive the best possible and safe care
To create a positive culture where we have an effectively skilled, stable and happy workforce to provide high quality and safe care, with their contributions are seen and heard, recognised and rewarded. To also work with our population to inform and educate them to take responsibility for their own health and care, when appropriate.

High Level Principle Outcome – Positive outcomes would include higher level of staff engagement, cross-organisation training and development to ensure our workforce are equipped with the right skills and competences to fulfil their roles in the ever-changing health and social care environment.  To work with our population to provide co-produced information and education sessions so they remain as healthy as possible for as long as possible and in the place of their choice.

To use information and technology in the best possible and most effective way
To create opportunities to maximise the right use of information and digital technology to provide an accurate picture of quality, which in turn creates opportunities to identify improvements to patient care.

High Level Principle Outcome -By utilising technology and by streamlining data and other sources of information time will be spent on focusing on areas for improvement. Potential impacts will be seen in patient safety, capturing patient experience and working more efficiently to focus on positive patient outcomes. Consideration on how this is measured will be important. Whilst working to this Principle the ICS will be mindful not to ‘digitally exclude’ any person and offering alternative options where required.

To ensure the services we provide are available to everyone
Each of our Quality Principles have a part of play in addressing and reducing health and care inequalities in our population, as well as ensuring the Hertfordshire and West Essex Integrated Care System is a great place to work.

High Level Principle Outcome -By contributing, influencing and taking an active role in reducing inequalities key outcomes affected will relate to patient and staff experience, accessibility to care and services and therefore also patient safety.

ICS Quality Strategy

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