Contact us

We want to help you get the information or help you need as quickly as possible. Please see the options below so that you can send your enquiry directly to the team best placed to help you.

Contacting your local NHS services with feedback, concerns or complaints

In the first instance please contact local NHS organisations directly if you want to give feedback – either good or bad – or want to raise a concern or make a complaint. This page has contact details for a range of local NHS services with information on how to raise an issue with them.

There’s also information here about contacting the ICB’s patient feedback team, and how to contact the NHS Ombudsman if your complaint cannot be resolved locally.

You can contact our Patient Experience Team by calling 01992 566122 or by email 

Continuing healthcare

Some people aged 18 and over with long-term complex physical or mental health needs qualify for care arranged and funded solely by the NHS. This is known as NHS continuing healthcare. This page has contact information for the continuing healthcare teams in the areas we support. 

Make an enquiry

Patient transport

The East of England Ambulance Service is the provider of non-urgent patient transport services in Hertfordshire and west Essex.

Find out if you are eligible or make a booking

Freedom of information

Anyone has the right to ask for access to all types of recorded information held by public authorities, including the NHS.

Make a Freedom of Information request.

Access to your health records (Subject Access Requests)

You have the right to see information held about you by organisations, including the NHS and Herts and West Essex ICB.

Make a subject access request 

Media enquiries

Journalists and other members of the media can contact our communications team through this page

Our offices

Hertfordshire and west Essex ICB has three bases. Click here for postal addresses and phone numbers for all three.  Of these three, our registered office is Charter House in Welwyn Garden City.

If none of the above are what you need help with, you can send us an email. 

Click here to email us

Our email enquiries inbox is monitored from Monday to Friday, 9am-5pm, except for bank holidays.